If you are reading this article, you have likely received a mail, whatsapp message from us regarding unclaimed funds in your account. This article will answer questions about these funds and explain why you received this letter.
Please note that the information in this article applies only to customers in the United States, Canada, United Kingdom, and Bangladesh who have received an unclaimed funds in the mail or text.
Why are there funds on my account?
You might have unclaimed funds on your account if you made a transfer and it failed for any reason or if we can't complete it. Your mail will specify the reason for the unclaimed funds on your account.
How do I get my money back?
If you made your transfer / payment using Fastpaid:
Complete the conversation with our agent using live chat, email, whatsapp text message.
Transfer/payment receipt.
Email the completed information along with a copy of a valid government-issued photo ID to the email address listed in the mail you received.
Please make sure to include the reference number in the subject line of your email.
Alternatively, if you'd like you can return the completed mail and the copy of your valid ID to the mailing address listed in the mail you received.
If you pay for Tuition Fee, Visa fee, IHS fee by Fastpaid service:
Contact our support or visit local office and let us know you're there to receive the funds as a refund.
Provide them with your valid government-issued photo ID. Please ensure the name on your ID matches the name they have on file.
Provide the agent with your reference number.
If you need additional support while at a Walmart Money Center, please contact the helpline, or live chat: Live Chat, WhatsApp
If you can't visit our office, please tell our agent about the problem.
How long will the refund take?
We will send a refund to your same account within 1-30 business days of receiving your completed claim.
If you pay cash, you will get a refund from the local office.
Do you think this is a scam?
No- this is not a scam. If we have unclaimed funds on your account because your beneficiary didn't pick them up, or a check was not cashed, we want to return them to you.
We are required by regulatory requirements to notify you of your unclaimed funds within a specific timeframe set out by your state.
Contact us: It can be tricky to spot a scam. If you'd like to confirm that the mail you received was an official communication from us, please don't hesitate to contact us.
Why are you contacting me now?
If you opted in for SMS messages, you would have received a notification within 21 days of the original transfer if the funds were unclaimed.
State regulations outline a timeframe within which we must notify you of your unclaimed funds. We follow these rules and communicate unclaimed funds accordingly.
How long do I have to claim these funds?
Please review your mail to confirm what date your claim needs to be completed by.
Funds left in your account after the cutoff date will be reported to the State listed in your letter and claims can be made to them, once available on their website.
It may take up to 6 months for the state to post your unclaimed property on their website for collection after it has been removed from your account.
Remember that your state reference number will not match the reference number listed in the letter sent by Fastpaid, as they create their own number when posting all reported properties.
What if I don’t have an ID?
For security reasons, you need a current government-issued picture ID to claim your funds. If you are the owner of a business which is owed funds, you can provide your ID.
What if I’m out of the country?
If you made your transfer using Fastpaid:
You can still return your claim mail to us, but please include current contact details so we can coordinate a way to provide you with the funds. Please note we can only mail checks within the US and Canada.
How long do refunds take?
The refund timeframe depends on how you paid for your order.
Once your transfer's been canceled, it can take up to 10 business days for your money to be credited to your account, but it's usually quicker than that.
Payment method
Typical refund timeframe
Bank transfer
Typically 4 business days
Credit and debit card
Typically 3 to 5 business days
Cash*
Typically 3 to 5 business days
Mobile Banking
Typically 2 to 5 business days
*You'll need a government-issued photo ID and the order PIN to receive a cash refund in a Fastpaid store.
Your refund might be delayed if:
your transfer or payment is rejected
How do I request a refund?
Transfers that have not been delivered are eligible to be canceled and refunded.
Requesting a refund
In most countries, you may initiate a cancellation from the app or website. If the transaction can't be cancelled from the app or website, a message will be displayed asking you to contact Customer Care.
If your transfer was rejected by us or the cash pickup location, we will send an email asking if you’d like to resend, or cancel and request a refund.
Customers in Chile and customers that transacted in person at a Fastpaid location will need to contact Customer Care to request a refund.
Receiving a refund
Refunds will be automatically issued after the transfer is canceled if you paid for the transfer with a bank account or card. The refund will return back to the original payment source.
If you paid with cash and request a refund, we will email you a refund form to complete. Please reply back to the email with the completed form and a voided check for an ACH refund.
How do refunds work?
Will I receive the fees I was charged to transfer money?
Yes, if your transfer qualifies for a refund, you’ll receive a full refunded included any fees you paid.
Where will my refund be sent?
Your refund will be issued to the payment method you used to pay for your transfer.
If you are a customer in the USA and the money is returned to us instead of you, we’ll send a check in the mail to the address on your account. To avoid delays, please make sure your address is up to date.
What happens if the card I used to pay for my transfer has been frozen?
We'll send you a check in the mail if you live in the USA
In Europe and Australia, we'll send your refund to your bank account
My account's been closed, can I receive a refund?
Yes, we'll send you a check in the mail. The check will be sent to the address listed on your account.
My refund hasn't arrived
Please contact your bank if we’ve issued a refund and you’ve waited longer than the refund timeframes listed above.
What's the difference between a reversal and a refund?
In this article we explain what reversals and refunds are to help you understand the difference between them.
When would I get a refund?
When you confirm a money transfer and make payment, the money will be debited from your account. If you cancel your transfer after confirmation but before the money has been received by your recipient, we will refund you.
Your bank statement will show that your account was debited for the money transfer. When you receive your refund, your bank statement will show when the money was credited to your account.
For more information on refunds for a Fastpaid transfers, please see our article How do refunds work?
When would a payment be reversed?
If the money transfer didn’t happen the payment will be reversed. For example, if you’re sending money but experience a problem before the transfer is confirmed, the transaction will be reversed.
You might notice that the payment for the money transfer you were in the process of making shows as ‘pending’ in your bank account. When your bank receives confirmation that the money transfer has been cancelled, this pending transaction drops off.
Because the transfer was voided before the money was debited from your account, the transaction is reversed. This means that you won’t see the payment credited to your account, as you would if you were refunded for a cancelled transfer.
Payment reversals normally take between 1 and 3 business days, depending on your bank. We recommend checking your bank account during this time so that you notice when the pending transaction drops off and when your balance reflects the reversal.
How do I change the recipient details of my transfer?
As long as your order hasn't been paid out, you can change the recipient wallet details.
If you made your transfer online or in the app:
Click Activity
Choose the transfer you want to modify
On the Transfer details screen, click Modify online or Modify recipient name, account number, ID, email in the Ria app
Enter the recipient's name exactly as shown on their identity document
Click Save
What happen if we already paid:
Contact our Customer Care team or send message to our live chat or whatsapp.
Provide your recipient's details. If failed our transfer for wrong information we will help you for update correct recipients.
So always carefully submitted all information when you made a transfer.
Can I still send money if my order was rejected?
It depends! You may or may not be able to still send money if your order was rejected. For clarity, answer this:
Are you locked out of your account?
If no...
If you are not locked out of your Ria account after a rejected or canceled transfer, then you shouldn’t have a problem sending another transfer.
To make sure your money gets where it needs to go next time, make sure you:
Have the available funds on your selected payment method
Pay in-person within the allotted amount of time
Update your credit or debit card address if you have recently moved
If yes...
If you’ve been notified that your transfer was canceled and you can’t log in, you most likely won’t be able to send money again on our app or website.
You can submit an appeal if you feel your account was incorrectly locked. However, you’ll be asked to provide additional documentation before your account can be reviewed to be unlocked. We cannot guarantee that your account will be reopened after this review.
Why was my transfer canceled or rejected?
Although every case is different, we've listed the most common reasons why transfers are canceled or rejected below.
You purchased goods or services using Faster Payment Solutions
You should only use Fastpaid for personal money transfer services. For example, some people will try to buy pets, real estate, and other goods and services with Fastpaid. You’re not allowed to do this.
You tried to send money to someone you don’t know
Don’t fall victim to scams! Only send to friends, family, and people you know. If we feel like your security is at risk, we will cancel your transfer.
You may be sending to a country with a high incidence of fraud
Every money transfer is reviewed individually to figure out if it’s safe. We don’t block all transfers to certain countries, but if a transfer matches a fraudulent pattern we’re seeing, it will be canceled.
Your billing address doesn't match your FastPaid account address
Your order might be canceled if the billing address for your card and the one in your Ria account don't match. Update the address in your Ria account before you try to send money again.
You didn’t pay for your transfer
We can’t send your money until we receive full payment for your transfer. We will cancel your order if:
Your payment method had insufficient funds
You're paying by cash but we didn't receive payment within 24 hours of confirming your order
We needed more information from you
When we review orders, we sometimes ask you for additional documents, so that we can verify your identity or address, for example.
We'll email you to ask you to provide these documents if we need them. If we don't receive the information we need within the specified timeframe, we'll cancel your order.
After your order has been canceled or rejected
Can I send money with FastPaid again?
This depends on why your transfer was canceled.
If your transfer broke our policies or was fraudulent, your account may be closed and you won't be able to use the Ria app or your online account again. You may still be able to send money at a Faster Payment Solutions
Understanding refunds
If your order is rejected, we won't have taken any payment from you. We only withdraw the money if the order is accepted.
If you paid by debit or credit card, your bank may have put a hold on the payment. It could take a few business days for your bank to release the hold and return the money to your account.
We won't charge you the fees that you paid when you set your money transfer up.
Learn more about refunds and check our refund timeframes.
Appealing account closure decisions for canceled transfers
If your account has been locked or your transfer was canceled for one of these reasons, and you feel it was done in error, you are welcome to appeal against the decision by following the steps in our Help Centre.
What should I do if I think my transfer was incorrectly rejected?
We're sorry if we rejected a legitimate order.
We review orders to comply with our responsibilities as a financial service provider and to keep your money safe. If we detect unusual or suspicious activity, or think your transfer might be fraudulent, our system will automatically reject it.
If your transfer was rejected for fraud and you think that this was incorrect, please contact us and ask for your account to be unlocked. To ensure our customer's security, we might ask for extra information to assess whether we can enable your account and process your future transfers.
If your transfer was rejected but your account wasn't locked, you can try to send money again. If we asked for additional documents from you for a transfer before, you'll need to provide these so that we can process your transfer.
If we rejected your transfer and your account was locked, you can still send money at a Fastpaid store.
If you feel that your account has been locked in error, you are welcome to submit an appeal against this decision.
Why can't I cancel my transfer?
We understand that plans change, and you may need to cancel your transfer because of that. However, we can’t cancel your transfer if:
